Refunds & Returns Policy

At PB Ladies Gym, we care about member satisfaction and strive to deliver high-quality services. This policy explains the conditions for refunds or returns on memberships and services:

1. Memberships

• Membership fees are non-refundable once the membership is activated and services are used.
• No refunds apply if a membership is terminated due to a breach of the gym’s internal rules.

2. Add-on Services (Personal Training / Private Classes)

In case of no-show or late cancellation, the session is considered used and is non-refundable.

3. Transfers or Freezes

• Memberships may be frozen for a limited period (as per membership terms) upon written request or via email.
• Memberships may be transferred to another person with management approval and applicable admin fees.

4. Refund Method

Refunds (where applicable) are processed via the original payment method within a maximum of 14 business days.